Terms & Conditions
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Terms & Conditions

Terms & Conditions

AVAILABITLITY OF SERVICES. The services sought and for which a price has been quoted by Itineris Ltd are subject to availability at the time of reservation.

PRICE MODIFICATIONSThe prices quoted by Itineris Ltd are valid on the date of the Quotation. Thereafter, they may be subject to change resulting from fluctuations in bank rates or exchange rates, air fares, hotel rates or imposition of new taxes and dues.

Itineris Ltd expressly reserves the right to correct any pricing errors on our web site and/or reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your reservation at the correct price or we will cancel your reservation without penalty.

CANCELLATION AND PENATLY FEES Where the client requests Itineris Ltd to make a reservation based on a prior Quotation, Itineris Ltd shall communicate to the client a date by which the said reservation can be cancelled free of charge. Service fees however are non-refundable.

Where the client does not cancel his reservation by the date given, Itineris Ltd shall be entitled to subsequently request reimbursement payment by the client for any cancellation and penalty fees.

SUPPLIER RULES AND RESTRICTIONS Additional terms and conditions may apply to your reservation and purchase of travel related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the Supplier, which can be found on the Supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.

Itineris Ltd is not liable for any costs incurred due to hotel relocation.

Hotel ratings displayed on this web site are only intended as general guidelines, and Itineris Ltd do not guarantee the accuracy of the ratings.

DISPUTESItineris Ltd is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But if we are unsuccessful, you may pursue claims as explained in this section.

You agree to give us an opportunity to resolve any disputes or claims relating in any way to the Website, any dealings with our customer service agents, any services or products provided, any representations made by Itineris Ltd by contacting our Customer Support: explore@itineris.travel / +230 207 3016. We aim to resolve your Claims within 60 days.

MODE OF PAYMENT Payment shall be made by the client in cash, by way of a valid credit card, or bank transfer, or bank/office cheque. Payment by cheque shall be accepted by Itineris Ltd where payment is made more than 5 working days prior to the date of departure. The Company reserves the right to cancel the ticket booked on behalf of the client where the client's cheque is not honored by the bank.

It may be that certain travel services have been converted from a different currency for convenience purposes to provide you an estimate of the amount of the purchase in your local currency. As a result, when you book, the amount charged to your credit card may be slightly different due to currency fluctuations. Your statement may also include an applicable fee from your card issuer to process the transaction plus any applicable taxes for international purchases.

LIMITATION OF LIABILITYThe Company wishes to draw the attention of the client the carriers, hotels and other suppliers providing travel or other services on this web site are independent contractors and not agents or employees of Itineris Ltd. Itineris Ltd are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from.

In no event shall Itineris Ltd and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this web site or with the delay or inability to access, display or use this web site (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if Itineris Ltd and/or their respective suppliers have been advised of the possibility of such damages.

If, despite the limitation above, Itineris Ltd or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of Itineris Ltd and/or their respective suppliers will in no event exceed, in the aggregate, the service fees you paid Itineris Ltd in connection with such transaction(s) on this web site.

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms of Use is found to have failed of its essential purpose. The limitations of liability provided in these Terms of Use inure to the benefit of Itineris Ltd and/or their respective suppliers.

INDEMNIFICATION You agree to defend and indemnify the Itineris Ltd and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  1. Your breach of these Terms of Use or the documents referenced herein.
  2. Your violation of any law or the rights of a third party.
  3. Your use of this Website.

CLIENT’S RESPONSIBILITY The client is kindly requested to ensure that all travel documents, including passports and visas, are in order prior to departure and that all entry requirements, including vaccination, are met.

The client is kindly advised to purchase his travel insurance prior to embarking on his travel. Advice on travel insurance may be obtained from any representative of Itineris Ltd.

PROCESSING OF VISA APPLICATIONSWhenever requested by the client, Itineris Ltd shall facilitate the visa application process of the client whenever possible. However, Itineris Ltd offers no guarantee that the visa application (made on behalf of the client) will be successful. Moreover, the embassy concerned may require the client to furnish additional documents to support his application. Whenever so requested, the client shall use due diligence to forward to Itineris Ltd the additional documents requested.

Itineris Ltd wishes to draw the attention of the client that when providing the aforesaid service Itineris Ltd merely acts as a facilitator between the client and the embassy. Consequently, Itineris Ltd shall not be held liable for any prejudice suffered by the client as a result of his visa application being turned down for whatever reason.

ACCOUNT TERMINATIONItineris Ltd reserves the right of terminating, in appropriate circumstances and at its sole discretion, subscribers or account holders who are deemed to be repeat infringers. Itineris Ltd may also at its sole discretion limit access to the web site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice. You may send us your notice by email to explore@itineris.travel

GOVERNING LAW AND JURISDICTIONThe laws of Mauritius shall govern the Terms of Use of this website and you hereby agree to submit to the exclusive jurisdiction of the Mauritian courts.